If you are in the market for a new laptop, the first question you ask yourself is “What laptop should I buy?” It’s a question with many facets and tons of possible answers. But, often, a good place to start is to decide which brand deserves your hard-earned rands. Thus, we examine all the biggest notebook makers each year, taking a hard look at laptop quality, technical support, value and selection, and other criteria.
Compared to last year, South Africans are less satisfied with their laptops, according to the latest data from the South African Consumer Satisfaction Index (SAcsi).
While overall satisfaction for laptop brands remains quite high – with a satisfaction score of 75.1 out of 100 – this is four points lower than last year. Relative to the international Acsi scores, South Africa’s laptop industry score is slightly lower than that that of the USA (79) which serves as the international benchmark.
Over 1,300 South African scored top laptop brands in the latest SAcsi survey, with each one of the brands recording a lower satisfaction score than last year. Dell was the only brand to significantly pass the industry average, while Acer and Hewlett-Packard dropped below, with the former declining the most.
According to Professor Adré Schreuder, founder and chair of the SAcsi, “There is little differentiation amongst the various laptop brands from a customer satisfaction point of view and only one brand scored higher than the industry average.”
Specific grievances raised by South African customers included a short battery life, hard drive and hardware problems, screen issues and freezing or slow machines.