With a global shift towards a more customer-centric focus when it comes to sales and business operations, more individuals are required to have customer service skills.
Great customer service is dependent on employees who can adjust themselves to the personality of the guest.
More companies are creating dedicated positions for customer service needs.
Examples of customer service jobs in Gauteng include:
Customer Care Call Centre Agent – This is a full-time position in Midrand. Applicants need to have a minimum of 6 months’ customer care agent experience. To apply for this position, individuals need to email their CV to firstname.lastname@example.org.
Client Liaison – This is a face-to-face client liaison position. Individuals are required to be well-groomed, have computer skills, be bilingual and technically-minded. Duties include DSTV decoder testing and account queries. The position is full-time and based in Pretoria East, Lynnwood. Remuneration for this position is between R4000 and R5000 per month.
Customer Care Consultants have numerous opportunities available in various industries. Entry-level jobs within this field are also popular for school-leavers.
Working in customer service jobs in Gauteng require individuals to have a particular skill set, including:
- Time management
- Ability to use positive language
- Product knowledge
- Clear communication skills
While not all of these skills can be taught, many customer service jobs in Gauteng provide training for applicants. Companies are often willing to invest in training to make sure that customer service consultants have the necessary skill set required to provide excellent service.
Business owners recognise that having a core focus on the needs of your customer often puts you in good standing towards the road to success. Good customer service is essential to ensuring a smooth working environment and to ensuring that the needs of customers are met fully.
Information about customer service jobs is available online on various job-seeking sites.