Deloitte announced the launch of Digital Bank, a new services offering for banks to accelerate their digital transformation. Based on the Salesforce Intelligent Customer Success Platform and utilizing the Salesforce Financial Services Cloud, Digital Bank helps banks create exceptional experiences by providing tailored banking capabilities with accelerated implementation and realisation of value.
Deloitte Digital and Innovation leader. “To compete in the changing banking landscape, it’s important for banks to provide their customers with experiences that are genuinely and positively surprising in both their function and appearance. Digital Bank is designed to help banks create value by offering their customers banking capabilities that are tailored to their individual needs, behaviours and patterns.”
The service is integrated with a wide range of leading cloud vendors, enabling clients to benefit from pre-integrated partner technologies. This flexible, open, and adaptable platform enables banks to deliver digital banking experiences that can drive differentiation, innovation and outstanding customer and employee experiences.
Digital Bank’s capabilities and potential benefits include:
Augmented Salesforce Platform with many technologies, fintech solutions and AppExchange partners, as well as personalized channel engagement through automated marketing using Salesforce Marketing Cloud.
Ability to expand relationships by having full visibility into bank relationships across business units.
Established customer trust through multifactor secured cloud banking platforms and improved onboarding for customers through a fully mobile process enabled by many technologies
Increased speed and agility to meet customer needs, as well as the regulatory needs of the banking industry, using predictive analytics based on account behaviour to recommend next best offers and next best actions
Accelerated implementation allowing banks to generate ROI faster, including linking newly created accounts in Salesforce to a blockchain secured digital identity