A big part of long-term success is being able to scale your business to keep up with consumer demand and evolving technology. When it comes to phone services, you may find that your old system simply isn’t cutting it anymore and it’s time for an upgrade. Below are five phone system upgrade options that can make business communication more efficient.
VoIP – Voice over Internet Protocol (VoIP) system works by taking regular analog audio signals and converting them into digital data, which can then be transferred over the Internet. By using your current IP, you can take advantage of one of the most cutting edge phone technologies around. Not only is this a relatively affordable solution, but it can be quickly deployed and accommodate the needs of your growing business.
Integrate Mobile – Sophisticated mobile phones like the iPhone, Android, and Blackberry have become the cornerstone of business communication. With the ability to communicate with team members, other businesses, and customers from any location with service, upgrading to a mobile package on top of land lines is a great way to scale up. Doing so should result in a more productive workforce and provide an added level of convenience for employees.
CRM Integration – If you use customer relationship management (CRM) software, integrating it with your enterprise phone system can drastically improve your efficiency. Once synced up, sales and customer service reps will immediately have access to customer records like name, billing information, and order history. Rather than having to ask each customer for their information and manually searching the CRM database, key information will automatically pop up on the computer screen.
Video Conferencing – This form of communication has really grown in popularity as of late. Whether team members are collaborating with one another from different locations or participating in conference calls for B2B or B2C purposes, the visual element is an enhancement to traditional phone calls. A phone system upgrade to allow video conferencing should help team members bond and can form deeper relationships with customers.
Cable Upgrade – If you’re experiencing less than stellar sound quality or disruptions with a digital phone system, upgrading to CAT5, CAT6, or fiber optic cabling is worth considering. Although it can require a considerable financial investment, the reliability and call quality you get is often worth it. It can really come in handy as your business continues to grow and can enhance overall phone communication.